ONLINE ORDERS CANNOT BE RETURNED IN STORE.
If you're not satisfied with your purchase, please return the items for an exchange or credit.
• All returns must be made within 10 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.
• Sale items are not eligible for exchange or credit.
• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
• Retail returns over $500.00 will incur a 10% restocking fee.
Online orders can be returned to:
435 Montague Road
We recommend using a tracked courier service for any returns.
Please choose carefully as no refunds will be given if you have changed your mind.
Exchanges must be made within 10 working days from the date of receipt – exchanges beyond this period will not be accepted.
The receipt is required as proof of purchase for all exchanges or returns.
- All products must be returned in original condition with swing tags attached.
- Faulty items may be exchanged for a similar product.
The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.